Syntero Clients Invited to Participate in Accreditation Survey

A survey team from CARF International will be evaluating Syntero on October 28 – October 30. We invited the surveyors to evaluate how well we meet international standards for quality. The survey will tell us what we are doing well and ways we might improve. As a result of this survey, we may continue accreditation. As part of the evaluation, the surveyors will interview people who receive services, their families, our staff and others.

Some questions the survey team members might ask people are as follows:

  • Do we provide a clean and safe setting?
  • Do you receive the services you need and want?
  • Are you treated with respect?
  • Do you take part in planning your services?
  • Are you told what you need to know about your services?
  • Are your questions answered in a way you understand?
  • Do you know where to go with questions or concerns?

If you would like to talk with one of the survey team members or want to learn more about CARF International, please let one of our staff members know or contact CARF International directly at feedback@carf.org.

Syntero Adds a New Agency Value and Strategic Priority

We are proud to announce that we have added “Inclusiveness” to our existing values of Integrity, Empowerment and Innovation, and have also made diversity and inclusion a strategic priority:

We embrace diversity and actively engage in programs and services that honor, respect and recognize the unique qualities and needs of all people. We are committed to serving marginalized communities whose behavioral health needs are disproportionally worsened by racial disparity, racism, homophobia, ageism, sexism, xenophobia and other harmful societal disparities and negative actions.

“It is our job to educate ourselves on how we can improve the care that we provide on behalf of persons from marginalized communities of color,” said Syntero CEO, Julie Erwin Rinaldi, M.Ed. “We never shy away from tackling difficult subjects and we will be a better organization and more caring and competent professionals for continuing this dialogue.”

Syntero is committed to addressing racism and racial inequity and how it impacts behavioral health. Please visit our Resources page at www.syntero.org/resources for articles, books, podcasts and apps that address anti-racism and racial trauma and healing.

COVID-19 & Mental Health

Syntero CEO Julie Erwin Rinaldi, M.Ed., was recently featured on the panel of the Franklin County Board of Commissioners’ Commissioner Conversations: Coping with the Stress Through COVID-19. Rinaldi and other leading, local experts came together virtually to talk about mental health and substance use during the crisis and to answer questions from community members.

“We’ve been talking a lot about ‘we’re in the same storm, but we’re not in the same boat.’ We recognize not everybody that we’re working with and also our employees and the folks in our community are not having the same experiences,” Rinaldi said.

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Four Part Parenting Podcast

Starting Friday, June 12, Syntero’s Parenting Podcast Miniseries will provide parents with tips they can use to reconnect with their children and help them make healthy choices as they navigate through life.

  • June 12How to Identify Mental Health Concerns in Your Child featuring School-Based Clinician Kelly Dainton
  • June 26How to Much Is Too Much? Excessive Screen Time and Gaming featuring School-Based Clinician Mel Marrah
  • July 10Discussing Healthy Choices, Consent and Other Important Topics with Your Child featuring Healthy Bodies Healthy Futures Prevention Educators Ashley Miller and Julie Doucet
  • July 24How to Creatively Engage Your Kids/Teens featuring School Prevention Coordinator Sarah Perry

Segments will be published on Syntero Speaks, and will also be shared on Syntero’s Facebook page.

Addressing The Growing Mental Health Needs

Over the past few months, Syntero has proactively addressed the growing mental health needs of the community through Telehealth video conferencing and phone services—case management, crisis prevention counseling, psychiatry, student support, substance use disorder and Older Adult services. Syntero’s dedicated staff members have risen to the challenge while adapting to a new way of life; in and outside of work. In addition to efforts to increase outreach and education during this time, Syntero has created a COVID-19 Task Force to ensure clients continue to receive the compassionate, high-quality services they need during and after the pandemic and staff members receive ample support.

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